Warranty Information

Electric SP140 OpenPPG Paramotor Warranty#

At OpenPPG, we’re passionate about building paramotors and want you to have the most fun possible without worrying about engine maintenance, repairs, or tuning the motor. This is why we are such big fans of electric systems. However, no system is perfect, so we also include a generous warranty on top of the highly reliable system.

We take pride in our work and want you to feel great about your purchase. That’s why we offer this warranty to cover you for 12 months or 300 hours of operation, giving you a solid foundation for your adventures.

What is Covered#

This warranty covers any defects in materials or workmanship in all parts of your paramotor, including the motor power system and battery, under normal use and service. If something goes wrong because of a mistake on our end, we’ll make it right.

Covered Components#

• Frame and structural components
• Motor and motor controller (ESC)
• Battery pack and BMS
• Hand controller
• Propeller and mounting hardware
• Harness components
• All electrical connections
• Included accessories

Warranty Period#

The warranty lasts for 300 hours of operation OR 12 months from the date of delivery, whichever comes first.

We are able to provide this warranty because unlike internal combustion paramotors, which require regular maintenance and rebuilds, electric paramotors do not. That’s why the SP140 comes with an industry-first 1-year/300-hour warranty, while many others offer little to no warranty.

Why This Warranty is Possible#

Electric motors have:

• No oil to change
• No spark plugs to replace
• No carburetor to tune
• No compression rings to wear
• No exhaust system to maintain
• Minimal moving parts

This reliability allows us to offer comprehensive coverage.

What is NOT Covered#

We want to be totally open about what this warranty doesn’t cover, so there are no surprises:

Excluded from Coverage#

• Damage caused by accidents, crashes, or collisions
• Damage from misuse, abuse, or neglect
• Damage due to major modifications or unauthorized repairs
• Normal wear and tear
• Damage from improper maintenance or not following our recommended maintenance steps
• Use of the paramotor in ways or conditions outside normal paramotor flying
• Any issues from not following safety guidelines or regulations

In short: If it’s a defect from how we built it, we’ve got your back. But if it’s from a crash, misuse, or big mods you’ve made, that’s not part of this warranty.

Examples of Non-Covered Damage#

Crashes and Impacts:

• Propeller damage from ground strikes
• Frame damage from crashes
• Battery damage from impacts

Misuse:

• Operating outside temperature specifications
• Overloading beyond rated capacity
• Using incompatible components

Modifications:

• Unauthorized electrical modifications
• Structural changes to frame
• Use of non-approved batteries or chargers

Wear Items:

• Propeller edge wear
• Harness strap wear
• Netting degradation from UV exposure
• Battery capacity fade from normal use

Beyond the Warranty#

Here’s the thing—we don’t just stop caring once the warranty ends. For many of our customers, we’re still supporting them even after the 300 hours or 12 months are up. We had to set a specific cutoff to give you something solid to rely on, but we’re in this for the long haul.

Plus, we take pride in keeping replacement parts super affordable and in stock, so you can keep flying without breaking the bank.

Post-Warranty Support#

Even after warranty expiration:

• Parts available at reasonable prices
• Technical support continues
• Community support via forums
• DIY repair guides available
• Fair pricing on repairs

Making a Warranty Claim#

If you run into a problem we’ve covered, just get in touch with us at . Show us your proof of purchase and tell us what’s going on. We’ll check it out, and if it’s under warranty, we’ll repair or replace the defective part(s) at no cost to you—parts and labor included.

Claim Process#

1. Contact Us: Email
2. Provide Information:
   • Order number
   • Date of purchase
   • Description of issue
   • Photos/videos if applicable
   • Flight hours (from OpenPPG app)
3. Assessment: We’ll review your claim
4. Resolution:
   • Repair at no cost, or
   • Replacement of defective parts, or
   • Return for factory service
5. Return to Flight: Get back in the air!

Response Time#

• Initial response: Within 1-2 business days
• Assessment: 2-5 business days
• Resolution: Varies by issue (typically 1-3 weeks)

Limitations#

Important Terms#

• Non-transferable: This warranty is for you, the original purchaser—it’s not transferable.
• OpenPPG Decision: OpenPPG.com decides if a part is defective and whether we’ll repair or replace it.
• ICE SP140 Excluded: This warranty does NOT cover the ICE SP140 as we do not manufacture the motor in that case, and that warranty is with the manufacturer Vittorazi.
• Complete Systems Only: This warranty applies to the complete OpenPPG paramotors; it does not include standalone, individual parts procured separately for systems used outside compatible OpenPPG parts.
• Shipping Costs: Warranty covers all labor costs and replacement part costs; owners are responsible for getting warranty parts to the repair facility.
• Effective Date: This warranty goes into effect for all paramotors received starting at the beginning of 2/2025 and onward.

Warranty Registration#

To ensure smooth warranty service:

1. Register Your Product: Visit openppg.com/register (if available)
2. Keep Your Receipt: Proof of purchase required
3. Use the OpenPPG App: Automatically tracks flight hours
4. Maintain Records: Keep maintenance logs

How We Track Usage#

Flight hours are automatically tracked via:

• OpenPPG app (primary method)
• Hand controller flight timer
• ESC internal logging

For warranty claims, we’ll verify hours through system logs.

International Customers#

Warranty applies worldwide, but:

• Shipping costs to/from repair facility are customer responsibility
• Local regulations may apply
• Contact your regional distributor for specifics

Extending Your Warranty#

While we don’t currently offer extended warranty programs, we do offer:

• Affordable maintenance plans
• Parts subscriptions
• Priority support options

Contact for details.

Frequently Asked Questions#

Q: Does the warranty cover the battery? A: Yes, the battery is covered under the same 12-month/300-hour warranty for defects in materials and workmanship.

Q: What about normal battery degradation? A: Normal capacity loss over time is not covered, but premature failure due to defects is covered.

Q: If I crash, is it covered? A: No, crash damage is not covered by warranty. However, we can provide repair services and parts at reasonable costs.

Q: Can I modify my SP140? A: Minor modifications may not void warranty, but major changes will. Contact us before modifying.

Q: How do I know my flight hours? A: Check the OpenPPG app or hand controller display.

Q: What if I’m close to 300 hours but within 12 months? A: Coverage ends at whichever comes first—300 hours or 12 months.

Contact for Warranty Service#

Email:

Subject Line: “Warranty Claim - [Your Order Number]”

Include:

• Contact information
• Order number and date
• Description of issue
• Flight hours
• Photos/videos

We’re here to help! See Support & Contact for additional resources.