Support & Contact Information

Contact Information#

Online Resources#

Support Services#

General Support#

For general questions and support:

• Email:
• Response Time: 1-2 business days
• Hours: Business hours, US time zones

Technical Support#

For technical issues:

• Review community forum for similar issues
• Email with detailed description and photos/videos

Warranty Claims#

For warranty-related issues:

• See Warranty Information
• Email:
• Subject: “Warranty Claim - [Order Number]”
• Include proof of purchase and flight hours

Orders & RMAs#

For order status or returns:

• Email:
• Always include your order number
• Provide order date and details
• Describe issue clearly

Video Resources#

YouTube Channel#

Visit our YouTube channel for:

• Assembly tutorials
• Flight training videos
• Maintenance guides
• Tips and tricks
• Community spotlights

Subscribe: www.youtube.com/@openppg

Quick Start Videos#

Essential videos for new owners:

• Frame assembly walkthrough
• V2.5 Power Pack assembly
• First flight preparation
• System overview

Access at: https://openppg.com/sp140/v2.5/video

Configuration Tools#

Web-Based Config Tool#

Access system configuration online:

• URL: config.openppg.com
• Features:
  • Motor controller settings
  • Throttle curves
  • Alert thresholds
  • Firmware updates
  • System diagnostics

Mobile App#

Download the OpenPPG app:

• iOS and Android
• Bluetooth connectivity
• Real-time monitoring
• Flight logging
• Battery health

Documentation#

Online Documentation#

Comprehensive technical docs:

• URL: config.openppg.com/docs/controllers/sp140-v3/
• Contents:
  • Controller specifications
  • Communication protocols
  • Troubleshooting guides
  • Advanced configuration
  • Developer resources

This Manual#

This user manual covers:

• Assembly instructions
• Operation procedures
• Maintenance schedules
• Warranty details

Community Resources#

Community Forum#

Join the OpenPPG community:

• URL: community.openppg.com
• Features:
  • User discussions
  • Technical help
  • Build logs
  • Modifications
  • Events and meetups

Social Media#

Follow OpenPPG:

• YouTube: @openppg
• Community updates
• New product announcements
• User stories

Development Resources#

GitHub Repository#

Open-source CAD files and documentation:

• Repository: github.com/openppg/sp140-hardware
• Contents:
  • Frame CAD files
  • 3D printable parts
  • Assembly drawings
  • Bill of materials
  • License information

File Formats#

Available in:

• STEP (.stp)
• STL (.stl)
• IGES (.igs)
• Native CAD formats

License#

Open-source under OpenPPG license - see repository for details.

Getting Help#

Before Contacting Support#

1. Check this manual for relevant information
2. Search the forum for similar issues
3. Review video tutorials on YouTube
4. Try basic troubleshooting:
   • Power cycle the system
   • Check connections
   • Verify battery charge
   • Look for error codes

When Contacting Support#

Provide:

• Order number and purchase date
• Description of issue (detailed)
• Photos or videos if applicable
• Error codes from hand controller
• Flight hours from app
• Steps already taken to resolve
• System version (firmware/software)

Emergency Support#

For critical safety issues:

• Email immediately:
• Subject: “URGENT - Safety Issue”
• Do not fly until resolved
• Await response before operation

Training & Education#

Recommended Training#

OpenPPG recommends:

• Proper paramotor training from certified instructor
• Understanding of electric system operation
• Emergency procedures practice
• Weather and aviation knowledge

Learning Resources#

• This manual: Complete operational guide
• YouTube videos: Visual learning
• Community forum: Real-world experiences
• Local instructors: Hands-on training

Feedback & Suggestions#

We value your input:

• Product feedback:
• Manual improvements: Note sections needing clarification
• Feature requests: Tell us what you’d like to see
• Bug reports: Help us improve the product

Regional Support#

International Customers#

• Contact your regional distributor first
• Or email
• Specify your country/region
• Inquire about local support options

Distributors#

Check openppg.com for:

• Authorized distributors
• Regional support contacts
• Local service centers
• Country-specific information

Hours & Availability#

Support Hours#

• Email Support: 24/7 submission, 1-2 day response
• Business Hours: Monday-Friday, US time zones
• Forum: Community available 24/7
• Emergency Issues: Prioritized response

Response Times#

• General inquiries: 1-2 business days
• Technical support: 2-3 business days
• Warranty claims: 3-5 business days
• Emergency safety issues: Same day

Additional Resources#

Safety Information#

• Study Flight Operations
• Know emergency procedures
• Understand hand controller alerts

Maintenance#

• Follow After-Flight Care guidelines
• Use OpenPPG app for tracking
• Maintain regular inspection schedule
• Keep maintenance logs

Technical Specifications#

• Review Specifications
• Check Parts Identification
• Reference Dimensions
• Download CAD files as needed

Copyright & Legal#

© 2025 OpenPPG - All Rights Reserved

This manual and all OpenPPG products are protected by applicable copyright and intellectual property laws. See website for complete terms and conditions.

Need Help?

Email:

Forum: community.openppg.com

We’re here to help you fly safely and have fun!